Refund Policy and Shipping Policy

# Return and Refund Policy

*Last Updated: August 09, 2024*

Thank you for choosing *Astro Shriyam* for your astrology services and products. We value your trust and aim to provide you with the best spiritual experience. If you are not completely satisfied with your purchase, we are here to help.

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### *Interpretation and Definitions*

#### *Interpretation*

Words with capitalized initials have specific meanings as defined below. These definitions apply whether in singular or plural form.

#### *Definitions*

For the purposes of this Return and Refund Policy:

- *Company* (referred to as "the Company," "We," "Us," or "Our") refers to *Astro Shriyam, located at **705 D/-36, PVT FLAT NO-2, FIRST FLOOR, LOHIYA APARTMENT, BUILDING NO - THIRD, WARD NO - 3, Mehrauli, South Delhi, Delhi - 110030*.
- *Goods* refer to astrological services and products available for sale on our website.
- *Orders* mean a request by You to purchase Goods from Us.
- *You* refers to the individual or entity purchasing from or using the services of Astro Shriyam.

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### *Order Cancellation Rights*

You have the right to cancel an order within *7 days* of purchase without providing a reason. However, certain exceptions apply (detailed below).

To initiate a cancellation, please contact us via:

- *Phone:* *9520401700*
- *Email:* *astroshriyam@gmail.com*

We will process your refund within *7 business days* of receiving your cancellation request and return of goods (if applicable). Refunds will be issued using the original payment method without additional charges.

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### *Conditions for Returns*

For a successful return, please ensure:

- The product was purchased within the last *7 days*.
- The product is *unused, in original packaging, and in the same condition* as received.

#### *Non-Returnable Items:*

- Personalized astrological reports, readings, and customized services.
- Digital products like downloadable reports, software, or e-books.
- Items that have been used, opened, or tampered with.
- Perishable products such as energized gemstones, rudrakshas, and yantras.

We reserve the right to decline returns that do not meet these conditions.

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### *Returning Goods*

If eligible for a return, please send your product to:\
*705 D/-36, PVT FLAT NO-2, FIRST FLOOR, LOHIYA APARTMENT, BUILDING NO - THIRD, WARD NO - 3, Mehrauli, South Delhi, Delhi - 110030*.

- You will bear the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping service. We are not responsible for lost or damaged returns.

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### *Refund Processing*

Once we receive your returned item, we will inspect it and notify you of the refund status. If approved, the refund will be processed within *7 business days* via the original payment method.

#### *Non-Refundable Items:*

- Sale items or discounted products.
- Customized astrological services.
- Gift cards or promotional vouchers.

# Shipping Policy

• All product require energisation of upto 2 or 3 days by the astrologer, following which it will be shipped to you.
• The estimated time of delivery is about 7 to 10 days.

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### *Gifts & Store Credit*

- If the item was marked as a *gift* and shipped directly to you, you will receive store credit instead of a refund.
- If the gift giver had the order shipped to themselves and later gave it to you, the refund will be issued to them.

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### *Contact Us*

For any queries regarding our refund policy, reach out to us:

- *Phone:* *9520401700*
- *Email:* *astroshriyam@gmail.com*
- *Address:* *705 D/-36, PVT FLAT NO-2, FIRST FLOOR, LOHIYA APARTMENT, BUILDING NO - THIRD, WARD NO - 3, Mehrauli, South Delhi, Delhi - 110030*

We appreciate your trust in *Astro Shriyam* and strive to offer the best spiritual solutions! ✨